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| Manual Of Practice For Handling Consumer Complaints |
All complaints will be resolved within 3(Three) days of receipt. Billing complaints may take maximum take up to 4 weeks to be resolved.
“In case the problem is not resolved within the stipulated time as given by the Call Centre , or the customer is not satisfied with the resolution provided he/she may escalate the complaint to the Nodal officer.”
“In case the customer is not satisfied with the redressal of his grievance by the nodal officer or his complaint remains to be redressed or no reply is received within the abovementioned specified period, such consumer may, in writing, make an appeal to the Appellate Authority for redressal of his grievance. Every appeal to the Appellate Authority shall be made in duplicate, in the form attached hereto. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.
Provided that the Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.” |
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| Service Area |
Name, Address and Contact details of Nodal Officers |
| Ahmedabad |
Sweta Talati
YOU Broadband & Cable India Limited
2nd Floor, Sarthik Building,
Near Fun Republic, Ramdevnagar,
Ahmedabad - 380015.
Phone: 079 - 61604700
Fax : 079 - 26926362
Email: sweta.talati@youbroadband.co.in
Contact No: 079 - 61604700 Extn. 1213 |
| Surat |
Falguni Maisuirya
YOU Broadband & Cable India Limited
2nd & 3rd Floor,
Iqara Centre, Adajan - Hazira Road,
Surat - 395009. Gujarat.
Phone: 0261 - 6676767
Fax : 0261 - 2789501
Email: falguni.maisuriya@emp.youbroadband.co.in
Contact No: 0261 6676767 Extn.: 1816 |
| Vadodara |
Jagdish Prajapati
YOU Broadband & Cable India Limited
3rd Floor Sapphire Complex,
Beside Tube Company, Old Padra Road,
Vadodara - 390015, Gujarat.
Phone: 0265 - 2344325
Fax : 0265 - 2344326
Email: jagdish.prajapati@emp.youbroadband.co.in
Contact No: 0265 - 2344325 Extn. 102 |
| Gurgaon |
Prahlad Giri
YOU Broadband & Cable India Limited
FF001, MGF Mega city Mall,
MG ROAD Gurgaon,
Gurgaon - 122002 .
Phone: 0124 - 4594850-70
Email: prahlad.giri@youbroadband.co.in
Contact No: 0124-4594852 Ext -216 & 218 |
| Hyderabad |
Suchetha P
YOU Broadband & Cable India Limited
3rd Floor, Gowra Plaza,
S.P. Rd., Begumpet,
Secunderabad - 500003.
Phone: 040 - 66444455
Fax : 040 - 66493544
Email: suchetha.p@emp.youbroadband.co.in
Contact No: 040 - 66444482 |
| Vishakapatnam |
Asha Tanna
YOU Broadband & Cable India Limited
3rd Floor, Eshwar Madhav mansions 47-11-11,
1st Lane,
Dwarakanagar,
Vishakapatnam - 530 016.
Phone: 0891 - 6645001
Email: asha.tanna@emp.youbroadband.co.in
Contact No: 7893333844 |
| Chennai |
Ankur Shukla
YOU Broadband & Cable India Limited
No: 132/1, "SWEETY MALL",
IVth floor,
Kodambakkam High Road,
Nungambakkam,
Chennai - 600034
Phone: 044 - 30003777
Email: ankur.shukla@emp.youbroadband.co.in
Contact No: 0261 - 2789500 Extn. 1166 |
| Mumbai |
Supriya Walke
YOU Broadband & Cable India Limited
Plot No 54, Marol Co-op Industrial Area,
Makwana, Off Andheri Kurla Road,
In the lane of Shemaroo,
Mumbai 400059, Maharashtra, India.
Phone: 022 - 42175500
Fax : 022 - 40190155
Email: supriya.walke@emp.youbroadband.co.in
Contact No: 022 - 42175500 Extn. 203 |
| Thane |
Irfan Khatri
YOU Broadband & Cable India Limited
Mangolia CHS Ltd, 1st Floor Edenwoods,
Pawar Nagar, Phase No 2,
SMT, Glady Alwaris Road,
Off Pokhran Road – 2, Thane (West).
Phone: 022 - 41140420
Fax : 022 - 40190155
Email: irfan.khatri@emp.youbroadband.co.in
Contact No:022 - 42175500 Extn. 204 |
| Navi Mumbai |
Az Aga
YOU Broadband & Cable India Limited
Flrs Plot No 59,
Sec 6 Sanpada
Nr Royal Arcade
In the lane of Sadasukhi Restaurant
Navi Mumbai - 400705.
Phone: 022 - 27751286
Fax : 022 - 27751286
Email: az.aga@emp.youbroadband.co.in
Contact No: 022-39693969 Extn. 924 |
| Pune |
Imran Khan
YOU Broadband & Cable India Limited
107 Zenith Complex, Tanajiwadi Road,
Opp Krishi Bhavan, Shivajinagar,
Pune - 411005.
Phone: 020 - 66442700
Fax : 020 - 56028556
Email: imran.khan1@emp.youbroadband.co.in
Contact No: 020-66442700 Extn. 712 |
| Bangalore |
Grace Tabitha
YOU Broadband & Cable India Limited
.#30, Scotts Annexe,
4th Floor , Infantry Road,
Bangalore - 560 001.
Phone: 080 - 40780000
Fax: 080 - 40020199
Email: grace.tabitha@emp.youbroadband.co.in
Contact No: 40780000 Extn. 242 |
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