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Which ERROR MESSAGE are you seeing?
718 769 678 691
For Error Message 691
If you have changed your Laptop/PC or Lan Card Mother board
Call your customer care to update your MAC address of your Laptop/ PC
How to find your MAC address?
Click on Start button on your PC and then select Run...
Type cmd in run window and click OK. You will see a black window on the screen.
Type ipconfig/all and press Enter.
If you are using Ethernet cable connection, the text marked under Ethernet adapter Local Area Connection in RED color is the MAC address.
If you are using wireless connection, the text marked under Ethernet adapter Wireless Network Connection in RED color is the MAC address.

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